How to update or reset your Vodien account manager password

Your Vodien account password is required to access and manage your services. You can change your password for security purposes or reset it if you have forgotten it.  

Follow the steps below to change or reset your Vodien account password and regain access to your account.

How to update your password 

If you need to change your password for security purposes, follow the steps below to update it. 

1. Go to your Vodien account Security Settings. 
2. In your Security settings page, find the Password row and click on EDIT. 
3. Enter your existing password and your new password. 
4. Click on SAVE CHANGES. 

How to reset your password 

If you have forgotten your password, you can reset it by following the steps below. 

1. Go to Vodien Lost Password page.  
2. Enter any of the following account information:  
   • Account email address  
   • Account username  
   • Domain name in the account  
3. Click on SEND.  
4. Access your account email address' mailbox and find the password reset email we sent. If you don't get the email, do the following steps:  
   • Check your spam folder  
   • Make sure you are accessing the correct email address you used in the account.  
   • You can request for another email. Just go back to step 1.  
   • You might have more than one account associated with the email. Try using a username or domain name in the lost password form. 
5. Open the password reset email and click on RESET PASSWORD button. This will open the password reset page in your browser. 
6. If your password reset link is not working, it may have expired. 
7. You can repeat step 1. 
8. Enter your new password.  
9. Click on SUBMIT to complete.

If you cannot reset your password because you no longer have access to the email address registered to your account, you can use the Account Access Recovery process to regain access to your account or domain.  

See Account Access Recovery for the steps to recover your account or domain.